Research shows that ‘knowing what’s expected of them’ consistently ranks highly as a motivator in employee surveys. One of the biggest challenges for managers is defining their expectations of behaviours. In this series of articles I’m going to share with you a range of behavioural performance objectives that you can copy, edit, revise, correct and amend to fit your business, your staff and your needs

 ‘ASSERTIVE BEHAVIOUR’

 1. Demonstrates the ability to clearly explain their thoughts and opinions

2. Expresses thoughts and opinions using ‘first person’ language

3. Verbally distinguishes between fact and opinion

4. Articulates the reasoning behind their thoughts and opinions

5. Seeks to understand the thoughts and opinions of others by asking open questions, using probing questions to achieve clarity

6. Demonstrates understanding of the other persons thoughts and opinions by reflecting back their understanding and summarising

7. Identifies and expresses what they see as differences of opinion and checks that others agree

8. Seeks ideas for solutions from others

9. Offers solutions

Would you like to see more descriptions of behavioural performance objectives? Then take a look at ‘The Managers Toolkit – 176 Behavioural Performance Objectives’ http://www.10mmt.com/e-books/ A gold mine of information and a quick and easy way to describe what you want from your staff so that you can get what you need from your staff

Joan Henshaw is the author and presenter of the video management training series ‘The 10 Minute Management Toolkit’ – the flexible, cost effective and time effective way to help managers learn how to motivate their staff to high performance. Want to learn more about how to motivate staff to high performance? Watch videos and claim your free e-book at http://www.10mmt.com