Research shows that ‘knowing what’s expected of them’ consistently ranks highly as a motivator in employee surveys. One of the biggest challenges for managers is defining their expectations of behaviours. In this series of articles I’m going to share with you a range of behavioural performance objectives that you can copy, edit, revise, correct and [...]

Research shows that ‘knowing what’s expected of them’ consistently ranks highly as a motivator in employee surveys. One of the biggest challenges for managers is defining their expectations of behaviours. In this series of articles I’m going to share with you a range of behavioural performance objectives that you can copy, edit, revise, correct and [...]

When I work with delegates on my ‘Managing Upwards’ programme, I’m often asked ‘how can I get my boss to coach me more often (or at all)?’ My advice is to take control of the ‘coaching process’ – to make it easy for your manager to provide the coaching you need. Here’s some ideas on [...]

I was recently talking to a manager who was complaining that some of her staff had a tendency to accept work from her which, it later transpired, they did not have the time to do (or at least to the deadline she had set). She just couldn’t understand why her staff didn’t seem to have [...]

I’m often asked by clients how to ensure that the learning from training courses results in improved performance in the workplace. As an example, a client has recently asked me to develop a ‘Leadership Skills’ training programme and to outline a plan for ensuring that the learning from the programme would lead to the delegates [...]