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Monthly Archives: February 2010

HOW TO DESCRIBE WHAT YOU WANT FROM YOUR STAFF – ‘CLIENT SERVICING’

Research shows that ‘knowing what’s expected of them’ consistently ranks highly as a motivator in employee surveys. One of the biggest challenges for managers is defining their expectations of behaviours. In this series of articles I’m going to share with you a range of behavioural performance objectives that you can copy, edit, revise, correct and [...]

How to describe what you want from your staff – ‘assertive behaviour’

Research shows that ‘knowing what’s expected of them’ consistently ranks highly as a motivator in employee surveys. One of the biggest challenges for managers is defining their expectations of behaviours. In this series of articles I’m going to share with you a range of behavioural performance objectives that you can copy, edit, revise, correct and [...]