Research shows that ‘knowing what’s expected of them’ consistently ranks highly as a motivator in employee surveys. One of the biggest challenges for managers is defining their expectations of behaviours. In this series of articles I’m going to share with you a range of behavioural performance objectives that you can copy, edit, revise, correct and [...]
Posts tagged with: assertiveness
How to describe what you want from your staff – ‘assertive behaviour’
8 February 2010 – 5:52 pm
Research shows that ‘knowing what’s expected of them’ consistently ranks highly as a motivator in employee surveys. One of the biggest challenges for managers is defining their expectations of behaviours. In this series of articles I’m going to share with you a range of behavioural performance objectives that you can copy, edit, revise, correct and [...]
How to encourage your staff to say ‘no’ or ‘not now’
28 March 2009 – 10:15 am
I was recently talking to a manager who was complaining that some of her staff had a tendency to accept work from her which, it later transpired, they did not have the time to do (or at least to the deadline she had set). She just couldn’t understand why her staff didn’t seem to have [...]
Sara’s story: achieving clarity and confidence
27 November 2008 – 7:13 pm
I’ve recently been working with Sara, a small business owner, helping her to develop a more focussed and structured approach to managing her staff’s performance. Here she talks about her experience of working with me, the impact it has had on her staff’s performance and, importantly, the impact it has had on her confidence and [...]
