Over the last 15 years I have worked with hundreds of managers, including team leaders and supervisors, in organizations of all shapes and sizes. Many of those managers were, by their own admission, reluctant to manage.

As I’m sure you know, there are many definitions of the term ‘management’. Here are three I’ve just found following a Google search: “The process of getting activities completed efficiently with and through other people” “The process of planning, leading, organizing and controlling people within a group in order to achieve goals” “The activity of [...]