When I work with delegates on my ‘Managing Upwards’ programme, I’m often asked ‘how can I get my boss to coach me more often (or at all)?’
My advice is to take control of the ‘coaching process’ – to make it easy for your manager to provide the coaching you need. Here’s some ideas on how [...]

Research shows that ‘appreciation for a job well done’ consistently ranks highly as a motivator in employee surveys. Yet research also shows that most people don’t feel they get enough praise.
So what’s going on?
Putting aside the fact that it’s likely that some of our survey participants feel they should be praised for turning up every [...]

I was recently talking to a manager who was complaining that some of her staff had a tendency to accept work from her which, it later transpired, they did not have the time to do (or at least to the deadline she had set). She just couldn’t understand why her staff didn’t seem to have [...]

We all know what a powerful tool listening is. We know that when people feel listened to they also feel valued, respected and engaged. Yet, I’m often told by the clients I work with that they don’t feel listened to at work.

Have your expectations of your staff changed recently? Do you need something different from the people you manage? Do they know what this ‘different’ is?
What we want from the people we manage can change on a regular basis. These changes come about when the needs of the business change, the customer requirements change or the [...]