There comes a time in every manager’s life when they need to tell their staff that the way they are working isn’t, well, working. They may need to explain that they need their staff to be ‘more effective team players’ or ‘more receptive to change’. The challenge is in how to explain to those staff [...]

I guess it’s always been true that employees ‘sell their labour but volunteer their commitment’.
I’m sure it’s never been truer than with those highly talented, highly sought after Gen Y’ers. On the basis that research suggests that in ten years time these people (who are currently aged up to 28) will make up the largest [...]

I’ve recently been working with Sara, a small business owner, helping her to develop a more focussed and structured approach to managing her staff’s performance.
Here she talks about her experience of working with me, the impact it has had on her staff’s performance and, importantly, the impact it has had on her confidence and wellbeing.
Over [...]

Managers often tell me that they focus most of their managerial attention on the “numbers” part of their staff’s performance. They set objectives for producing the right amount of work on time, meeting a deadline, achieving the % increase in sales or the £ of savings. They monitor the numbers and, sometimes, they give feedback [...]