Research shows that ‘knowing what’s expected of them’ consistently ranks highly as a motivator in employee surveys. One of the biggest challenges for managers is defining their expectations of behaviours. In this series of articles I’m going to share with you a range of behavioural performance objectives that you can copy, edit, revise, correct and [...]

I’m often asked by clients how to ensure that the learning from training courses results in improved performance in the workplace.
As an example, a client has recently asked me to develop a ‘Leadership Skills’ training programme and to outline a plan for ensuring that the learning from the programme would lead to the delegates improving [...]

As I’m sure you know, there are many definitions of the term ‘management’. Here are three I’ve just found following a Google search:
“The process of getting activities completed efficiently with and through other people”
“The process of planning, leading, organizing and controlling people within a group in order to achieve goals”
“The activity of getting things done [...]

I’ve recently been working with Sara, a small business owner, helping her to develop a more focussed and structured approach to managing her staff’s performance.
Here she talks about her experience of working with me, the impact it has had on her staff’s performance and, importantly, the impact it has had on her confidence and wellbeing.
Over [...]