Research shows that ‘knowing what’s expected of them’ consistently ranks highly as a motivator in employee surveys. One of the biggest challenges for managers is defining their expectations of behaviours. In this series of articles I’m going to share with you a range of behavioural performance objectives that you can copy, edit, revise, correct and [...]

I’ve recently been working with a group of managers who are finding it difficult to encourage their staff to evaluate their working processes in order to generate ideas for improvement (asking the question ‘what improvements can you think of’ was getting them nowhere fast).
My view is that it’s useful for staff to have a more [...]

Many managers tell me they don’t delegate tasks as often as they’d like because they just don’t know where to start. Here’s a three step process that can help to identify what you could delegate, who you could delegate to and how much of a task you could delegate.
It’s all about making that start!

Research shows that ‘appreciation for a job well done’ consistently ranks highly as a motivator in employee surveys. Yet research also shows that most people don’t feel they get enough praise.
So what’s going on?
Putting aside the fact that it’s likely that some of our survey participants feel they should be praised for turning up every [...]