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Our newsletter is ideal for supervisors, team leaders, managers, HR and L&D managers, senior managers and business owners. It's full of techniques on how to develop, enhance or improve your people management practices.

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• How to describe what you want from your staff – ‘assertive behaviour’
• HOW TO DESCRIBE WHAT YOU WANT FROM YOUR STAFF – ‘DEALING WITH REQUESTS’
• HOW TO DESCRIBE WHAT YOU WANT FROM YOUR STAFF – ‘CLIENT SERVICING’
• How to describe what you want from your staff – ‘assertive behaviour’