Training programmes

10 minute manager toolkit 3 disc setThe 10 Minute Management Toolkit

Learn more about our new training videos:

  • Motivating your staff with powerful performance objectives
  • Motivating your staff by monitoring and reviewing performance
  • Motivating your staff to improve their performance with positive criticism

Achieving clarity

  • Why clarity is important – for you and your staff
  • Three steps for assessing how clear you are on your expectations of your staff
  • Three steps for defining and agreeing performance standards and objectives
  • Three steps for defining and agreeing behavours as performance standards and objectives
  • Involving your staff in achieving clarity
  • Gaining agreement and action planning

Monitoring and measuring performance

  • Why monitoring and measuring performance is important – for you and your staff
  • Three steps for monitoring and measuring performance
  • Monitoring methods – how and when to use them
  • Making monitoring a two way process
  • Designing monitoring systems

Reviewing performance and giving feedback

  • Why reviewing performance and giving feedback is important – for you and your staff
  • Seven steps to a successful performance review meeting
  • Preparing to give feedback – the importance of evidence
  • Engaging your staff member in the performance review
  • Agreeing the performance assessment
  • How to action plan and problem solve with your staff member

Improving people’s performance

  • Why dealing with under-performance is important – for you, your staff and the business
  • Identifying performance problems and their causes
  • Preparing to discuss performance problems – the iceberg model
  • Seven steps for achieving performance improvement
  • Gaining agreement and dealing with resistance

Managing your staff members’ satisfaction

  • Why managing staff satisfaction giving feedback is important – for you and your staff
  • Three steps for defining and discussing what your staff want from their job, the organisation and from you – and what they don’t want
  • How to help your staff improve their satisfaction and what to do when you cannot
  • The impact of your management style on your staffs satisfaction and what to do about it
  • Developing strategies for improving satisfaction

Delegation skills

  • The commercial imperative for delegation
  • Identifying the tasks you can, and should, delegate
  • Selecting who to delegate to
  • The six step delegation process
  • The delegation discussion – how to sell the delegation
  • Coaching for delegation
  • Managing and supervising the delegated task

Coaching skills for managers

  • The learning organisation – how coaching enhances organisational and individual performance
  • Understanding how adults learn
  • The building blocks to coaching
  • The four step coaching process

Managing change

  • Change and its dimensions – external and internal drivers
  • Three steps for managing and engaging people in change
  • Four steps for making a business case for change
  • Four steps for gaining commitment to change
  • Personal and emotional reactions to change – and how to manage them

Recruitment and selection

  • Defining the role, sourcing the applicants and selecting for interview
  • The four step interview planning process
  • Three steps to identifying the information you need from the candidate
  • Ten types of question and how to use them
  • The interpersonal skills of interviewing and the four step question model
  • Selling the organisation
  • The legal requirements